FAQ

Frequently Asked Questions

Where are you located?
Our showroom address is 7949 Broadway, Lemon Grove, CA 91945 in San Diego county. Please click on Find Us on the top menu of our website for directions. 

What are your Store Hours?
You may find our hours in the Contact link at the top of our website. Dell Awards is open Monday-Friday 9:00am to 5:00pm and Saturday 10:00am to 1:00pm PST. Showroom Hours for walk-in customers is Monday-Friday 12:00pm to 5:00pm and Saturday 10:00pm to 1:00pm PST or by appointment.

Do you offer Free Engraving?
Yes. We offer Free Laser Engraving on all Awards and Gifts listed on our website or purchased at our showroom. Prices listed in our Online Catalogs do not include Personalization. Please contact us for complete costs on these items. Engraving services for items brought in for personalization will be quoted on an individual basis. Some products may offer color digital printing for an additional cost.

Do you have a Guarantee?
Yes. Our goal is to achieve 100% satisfaction from our clients. All products are guaranteed to be free of defects. In most cases, we will provide a proof of individual awards for your approval before engraving (excluding team trophy orders and multiple badge orders). Error-free engraving is guaranteed by Dell Awards or your order will be replaced at no cost to you. As a courtesy, all other engraving corrections or product replacements will receive a 20% discount. Please contact us at [email protected].

What is your Return Policy?
We strive to make your experience with Dell Awards pleasant and satisfactory, please contact us immediately if you have any reason to return our products. Please open and inspect your order upon receipt. All returns must be authorized by Dell Awards within 7 business days of delivery. Shipping charges and any pre-proofed product with direct engraving (where engraving is not on an attached plate) are non-refundable. Please contact us at [email protected].

Do you offer Free Shipping?
Yes. We offer Free Ground Shipping on any order over $150.00 up to a maximum value of $100.00. Please select Free Ground Shipping during Checkout. For more details, please see our Free Shipping page.

How do I place an order?
Ordering online through our website is easy with our 3-Step Ordering Process: Simply 1. Select your item, quantity, and options. 2. Add personalization (optional) and 3. Go to the Shopping Cart and Checkout. You may also place an order by contacting us by email at [email protected] or by calling us at 619-469-2100 or toll-free at 877-335-5495.

How do I pay for my order?
The easiest way to pay for your order is by using the Checkout Cart when placing your order. This will also calculate any shipping costs and allow you to add your shipping address. The Cart will accept VISA, MasterCard, Discover, American Express, eCHECK, and Paypal. An alternative option is to select OTHER in the Payment Method section of the Checkout so we can contact you to arrange for invoices that may need a Purchase Order. We will email your completed invoice with a Payment Portal for your online payment. If you already know your amount or need to make a pre-arranged payment, you may also use our Payment link at the bottom of our website. You may also make your payment by telephone at 619-469-2100 or toll-free at 877-335-5495.

How do I redeem a Coupon, Special Code, Gift Certificate, or Store Credit?
If you have received any of these items you will have been issued a Coupon Code for redemption. Simply enter the code in the Coupon Discounts section of the Checkout Cart. You may also contact us by email at [email protected] or by phone at 619-469-2100 or toll-free at 877-335-5495 to redeem your discount or credit.

How do I send Personalization information and artwork for my order?
After you have selected your product, the order system will direct you to Step 2: Personalization. Here you may upload your engraving information as a document or excel file and your logo or image in several graphic formats. In general, vector images work best such as .ai, .eps, .cdr, and vector pdf files. This section also includes a Message Box for any instructions, questions, or comments you may have pertaining to your personalization.The Personalization section is an optional step that you may skip if you are not ready to send your information. You may send your information at a later time or by email at [email protected].

What if I cannot find what I am looking for?
You can use our Search Tool to find products by category, shapes, color, size, etc. You may also search by category such as Acrylic Awards or Trophies & Medals from the Home Page or Shop link at the top of the website. Each product category includes filter options to search by Title or Price in ascending or descending order. If you cannot find what you are looking for on the website or would like more options you may check out our Online Catalogs for more products and ideas.

Can I order Gifts or Awards without personalization?
Yes. We have a specific category for Gifts you may buy "off the shelf" with no customization. In addition, most of our Awards and Gifts may be purchased at a discounted price if customization is not desired. You may click on the "Ask a Question About This Product" link on any product page to request a price without personalization or contact us with your inquiry.