Return Policy & Guarantee
Our goal is to achieve 100% satisfaction from our clients. All products are guaranteed to be free of defects. In most cases, we will provide a proof of individual awards for your approval before engraving (excluding team trophy orders and multiple badge orders). Error-free engraving is guaranteed by Dell Awards or your order will be replaced at no cost to you. As a courtesy, all other engraving corrections or product replacements will receive a 20% discount. Please contact us at [email protected].
We strive to make your experience with Dell Awards pleasant and satisfactory, please contact us immediately if you have any reason to return our products. Please open and inspect your order upon receipt. All returns must be authorized by Dell Awards within 7 business days of delivery. Shipping charges and any pre-proofed product with direct engraving (where engraving is not on an attached plate) are non-refundable. Please contact us at [email protected].