Renee J.S., The Turner 12, Inc.
"You have a customer for life. Even though I did not receive my order when it was expected, your quick response, accountability and resolution to my issue made me feel important and that I mattered. The level of service and response you provided is missing in too many companies today. The fact that you responded immediately, owned the problem and the solution means a lot to me. Not only will I use Dell Award again in the future, but I will recommend Dell Awards whenever I have the opportunity because of the excellent service I received from an outstanding individual name Mike Telles. Thank you for providing Service Excellence to a customer who recognizes and appreciates quality customer care."